Our passion lies in customer service. “Our after-sales customer service is our best opportunity to convince you to purchase your VW or Audi at Hatfield Motor Group. We have become a major player in South Africa in a short space of time, mainly because of our exceptional levels of customer service.” – Brad Kaftel (MD)
Good morning Lucia,
Here's an update. So this morning I woke up, got ready for work as usual and something new happened, something that had never happened before. I took my car keys, went downstairs to the parking lot, opened the doors of the car, went in, then loaded the wheelchair into the passenger seat and took MYSELF to work, I arrived safely and easily, as I write this e-mail the car is parked outside with everyone's. For the first time in my life I am fully independent, I can go wherever and at whatever time I wish without having to check if it's convenient with someone. It seems insignificant and small but for me this is literally the best day of my life.
For this, I will forever be grateful to you for your patience, kindness, quality assistance and service.
Thank you Lucia.
Will keep you updated. Have a great one. God bless.
Khathutshelo Phundululu - 08 September 2017
"Ek hetonlangs by verskeiehandelaarsnavraaggedoenoor die aankoop van 'nnuwevoertuig. 'n Vriend het my aangeraai on ook Volkswagen Hatfield te kontak. Ek het so gemaak en by Willie Scheepers uitgekom. Hy het uit ons gesprek afgelei ek onseker hoe om by hulle uit te kom en het sommer aangebied om iemand te stuur om my te kom haal. Hierna het Ricardo my gebel om my adres te kry en my 'n ruukki later kom haal. Ricardo het geduldig vir my 'n klomp van hul voertuie gewys. Ek is afslag aangebied op die kar waarin ek belang gestel het, waarna ek besluit het om dit te koop. Ricardo het later my nuwe motor by my huis kom aflewer en weer ' klomp tyd aan my afgestaan om al die funksies daarvan aan my te verduidelik. Enigiemand wat in die mark is vir 'n Volkswagen kan gerus by Volkswagen Hatfield 'n draai gaan maak."
Peet Cronje - 21 August 2017
A massive thank you to Connor from Hatfield VW Rivonia for selling my beauty to me. I received the best service and still do post purchase! Not only does he sell awesome cars but he's an awesome guy as well. Thank you also to Gift from Hatfield VW Bryanston who went head to head with Connor to make me a happy customer and offer me the best deal. If anyone's interested in a white Golf 7R Gift has one waiting for you. #thankyou#greatservice#vw#golfr#bestdrive#cars#carlover#speedfreak
Antonette van Duuren - 31 July 2017
Good Day Natasja,
I hope you are having a great day.
I wanted to pop a mail to acknowledge your great service and more especially Christelle Nel.
Christelle assisted promptly, meticulously and with great delight. I hope she gets the duly deserved recognition for her impeccable service.
It is always a delight to deal with your organisation.
Keep up the great work.
Dhiren - 19 July 2017
I brought my car in for a service on Friday and I would just like to say how impressed I am with VW Hatfield Pretoria. The car technician, Jaco,did a great job and all the staff were very friendly and helpful. Thanks!
Cathryn Driver - 17 July 2017
I would like to take this opportunity to acknowledge and appreciate the service that Dayne and the team gave us.My little brother and I were just browsing through for cars as he wanted to buy one end of July,but we couldn't wait that long after having a chat with one of your amazing employee Dayne De Beer. What a gentle brother,he always kept me on the loop,explained every detail,answered my silly questions..Felt like I was chatting to a long lost friend...I am sending this just to say you have such a great sales executive in him,may he be blessed and continue with that superb customer service. I will personally keep in contact with him and get my car from him Very Soon..VW won themselves a new fan through him..coming back to get mine soon..
Rebecca Mahlatji - 04 July 2017
It was a comment about as to how impressed I was with the way I was treated by Leclus Mostert and theservicing of vehicle CN17FTGP.
A real reason as to why I would want to continue with the VW range , although very soon with more muscle and umf!
Believe me , I shall stick with Leclus Mostert due to the positive impression he made.
Johan Erasmus- 26 June 2017
I took my car to Audi Rivonia today for a service, and as usual it was amazing. My technician was Kgabo. What a champ! I actually looked forward to taking it there for the service.
Ivor Abramowitz - 24 April 2017
Dear Cheryl given the dismal service that I have recently been subjected to by other VW Dealers when buying a new vehicle, I thought that you should be made aware that Graham has restored my faith in that there are ‘service knights’ out there, although very few! The professional manner and courtesy in which he conducted himself and the way in which he treated me shouldn’t be taken for granted and deserves recognition, which I am confident you will relay to him.
Lauren Hammond - 29 March 2017
We write to you to express my appreciation & gratitude for the excellent customer service received.
We contacted VW via the net and Dayne contacted me the very next day to assist , since day one he has been amazing and totally helpful in finding me my new wheels(GTI) and selling my old car (BMW).
Congratulations on a really outstanding work provided I will continue to visit VW Bryanston provided I get to deal with you.
You are a great sales executive, may you be blessed with higher ranks. I appreciate every little thing that was done with my sale from the start till the day of pick up.
Keep up the totally awesome work.
Nazrana Reddy - 08 March 2017
Hope you are well,
I purchased a Golf 7 Gti in the course of the past 2 weeks and I must convey my appreciation of the excellent service from Kimberly Jansen, to you.
She was very knowledgeable and always obliging to help wherever she could, resulting in me making an informed decision about my purchase.
It was a pleasure to do the purchase with VW Bryanston especially considering the warm, friendly attitude from Kimberly from the very first call.
I was very impressed in terms of the level of assistance received and will recommend this specific dealership to others.
Lavinia Govender - 06 March 2017
I'm one person who believes in bad or good but truth must be told. Last
year I brought my car for service and I was helped by Mr Washington, I
wasn't happy with the service I received at all.
Yesterday I came for service again and believe the service I got from Mr
Washington it was amazing. When I came to collect the car I think we were
3 and he was friendly to all of us, he showed that he value us by his
energy, every chance he got he came to us to explain what's the delay.
I loved the service he gave he went all out just to make us smile.
Cashiers and at the service desk they need to smile with customers, you
can't be keeping people who can't smile at the frontline.
My overall service it's focused on mr Washington.Thank you so much, do the everyday.
Apostle Lu Mashiane - 06 March 2017
The Dealer Principal,
I wish to extend my sincere gratitude and appreciation to Sieg Assor and his Team for the outstanding Service that I receiveFrom your Dealership (Hatfield VW Bryanston).
I bought my VW Polo just over two years ago from your Dealership and was astounded by the Service that I received.
Sieg still remembers my Surname after all these years (What a memory he has!). Your technicians (Kirtan, Quinton and Team) are extremely helpful. They go out of their way to assist even if they are busy.
Recently, a few lights appeared on the Dashboard of my vehicle and I drove in to the Dealership and was surprised by the Service I received again. Sieg was there again to my rescue and summoned the Technicians to look into it. I was offered cappuccino and before I could finish my drink the vehicle was ready.
All I want to say is “Thank you Hatfield VW Bryanston” for treating me as Royalty. Sieg is an asset to your organization. May your Business grow from strength to strength.
Prakash (Ashley) Ramsager - 27 February 2017
I just want to say what great service I received from Ben in service department on Wednesday, 22 February 2017. My front passenger window was stuck open and by the time my husband could
get a look to see if he could fix, it was 17h30. There was nothing he could
do so I wanted to call Audi to see if I could bring it in the next day to be
helped as I was driving to Durban at 11h30.
Switchboard was not answering. I kept a business card that Ben gave me once
when I had brought my Q7 in for a service so we decided to give it a try.
By now it was 18h00. He answered, super polite and said to bring it in the
next day. I did and he helped me, within 20 minutes I was driving off again
at no charge.
Excellent service!! Thank you Ben!!
Charmane Guinot - 1 March 2017
Good day Ferdie,
We would like to sincerely thank you for all the help with the purchase of my new car. We appreciate that you always go the extra mile and help out with issues that is not even your responsibility. Your enthusiasm for Volkswagen rubs off on your clients and I am definitely a VW driver for life. Thank you for giving me honest advice and for being transparent throughout the process.
Thank you for making me feel apart of the VW family.
Will see you in 3-5 year!
Christelle and Robert du Plessis - 1 March 2017
Just a word of thanks for your positive and friendly service yesterday
when arranging to replace the bulb of the running light in my VW UP!
It is such service that keeps grumpy customers like me brand-loyal and the
long-term effect is that you help in building the great VW brand.
Thank you again.
Charles Corbett.- 22 February 2017
Good day everyone,
I recently purchased a new Audi A4 1.4TFSI vehicle from the Audi Hatfield dealership. I am yet to experience any level of service from Audi prior to purchasing my vehicle through them. In saying that though, I am also yet to experience the exceptional service delivery provided by Niel Thiart, and I have dealt with many Service Providers before (coming from a Managed Service Provider industry myself).He went out of his way on a daily basis to make me feel at ease (this purchase was a BIG deal for me). Allow me time to gather my thoughts, acknowledge and assist me with ALL my queries and concerns with a smile on his face (I am incredibly pedantic, so I changed my mind several times on the model, extras, etc.), and in general provide an experience I will never forget, and always recommend.
Thank you for providing an exceptional product, with surpassing service!
Duane Lohrentz.- 31 January 2017
Beste diens ooit.
Pravir Lachman die Beste.
Johan van Aswegen - 27 January 2017
I trust you are well.
I write to you today with special thanks and appreciation.
Jandelee from you Mastercars sales team has been an absolute pleasure to work with, and provided me with outstanding service, both pre and post sale.
She Managed to close a deal for me in under 2 days, and was completely understanding and supportive of my personal time constraints and needs.
I will most definitely recommend Jandelee to all friends and colleagues.
I must also thank Damien on his assistance with the completion of the deal.
Once again I commend you and your team on providing outstanding service.
Nischal Patel - 13 January 2017
Good day Dealer Management.
My name is Sershen Naidoo and I’m a proud owner of a brand new Volkswagen Polo GTI which I had taken delivery from Jarryd Hettema on the 13/14/2016. The reason for this mail is for the outstanding service(11/10) that I received from Jarryd.
My experience with the Volkswagen franchise groups such as Lindsay Saker, McCarthys and your dealership V.W Hatfield Bryanston was somewhat painful in the time when I was in a market for quotes for a GTI. I had spoken to relevant sales people from all franchises mentioned which no quotes for a GTI was given to me and that really disappointed me because its Volkswagen, but this didn’t put me of track from purchasing my brand new Polo GTI because I had set myself a goal to buy this vehicle and upgrade my current car which was a Polo Vivo. I had contacted your dealership again and I was put through to Jarryd and from there I thought I was going to get blown off again but that was not the case. The very moment that I was in communication with Jarryd everything was a breeze, a quote was given to me instantly and even though I had just requested a quote everything was explained which such detail and patience that Jarryd didn’t even know I was going to purchase the vehicle. I had taken about a month or 2 to get back to Jarryd to purchase this vehicle and after thinking whether I should go to other dealers and find a better quote I decided to actually go back to Jarryd and purchase the vehicle from him. I currently work for Outsurance and we pride ourselves on being the number 1 in customer service and go to such an extent were the customer feels as if he was dealing with family and to come from a business where I offer that kind of number 1 customer service and to later receive the same kind of service from Jarryd motivates me to try and accomplish more in my workplace and maintain that high level of customer service which gives me that feel good feeling inside. Until the last day when I came through to fetch the vehicle Jarryd made my day with full of excitement for me to take delivery. Jarryd is definitely an asset to your team and one that can draw more customers in for your business during this tough economic times.
Once again I want to thank you for the outstanding service received from Jarryd and be assured that all my vehicles that I buy will be purchased from Jarryd and Hatfield V.W Bryanston. Keep up the amazing work and enjoy the festive season.
Sershen Naidoo - 19 December 2016
Good morning Dayalen & Yogesh,
Hope you are both well.
I wasn’t certain who to escalate this to, but I really wanted to send you this email to say thank you for all the hard work and effort you put into repairing my vehicle.
I know this case was somewhat different and I truly appreciate the dealings you had with both myself and Mariaan from Total. You guys really helped allay my fears and concerns and kept me updated throughout the process.
Working at a Private Bank that prides itself on our high levels of customer service, I truly understand what a key differentiator this can be. The service that I have experienced at VW Hatfield since I purchased my vehicle from Sieg in August 2015 has been nothing short of phenomenal! It is so good to see that in this fast-paced, stressful and intense environment we operate in, time is still taken to put the customer first! Sadly, this does seem to be a rarity nowadays…
I also appreciated meeting you both personally yesterday, as well as Yogesh taking the time to talk me through what was replaced in the vehicle and engaging with me on a human-level! You really have a gem here, and I would be more than happy if he was always the technician working on my vehicle in future!J
Thank you once again for this truly great service. I am honoured to be a VW Hatfield customer.
Take care, and I do hope you will enjoy a well-deserved break soon enough.
Chloé Wilmot - 08 December 2016
This mail serves as a HUGE compliment to your wonderful staff at Hatfield Rivonia VW. I wish to commend Sydney Mothabela specifically.
I got stuck on Rivonia road outside your dealership this morning and to my rescue came this very polite gentleman asking if he could assist. He was very courteous and friendly and more than willing to go out of his way to assist me, including a few other staff members that he recruited.
I am very delighted to experience such professionalism as it is very rare these days.Mr Mothabela is an asset to your organization and is part of the reason I look forward to doing business with you in the future. Please convey my thanks to Sydney again.
My next service will definitely be done at Hatfield Rivonia. Warm Regards
Bianca Vaaltyn - 08 December 2016
It's been great doing business with you. Congratulations for the sale and keep up the great work.
I will definitely recommend you should I know of someone looking to purchase a VW.
Wish you everything of the best for the future.
Pule Barrend - 11 November 2016
Dear Karen, Thank you for your calls yesterday. I see that you have a logo advertising "Rated No 1 in Service" The attention I have received from Percy Shaba has been exceptional. I went to the Rivonia branch yesterday afternoon and met with Percy and Nico and explained the problem I have with the interior of the vehicle heating unacceptably due to intense heat (and glare) entering through the glass roof and through the visor/ceiling fabric. Both gentlemen were most courteous and a 'smash & grab film' roof solution was offered. This has improved the situation, but not solved the problem and I will be returning to the branch next week to discuss the matter further with them. I would like to thank Hatfield VW for their customer service.
Cuz Grindley - 28 October 2016
Dear Carla, Thank you for your time to meet with us yesterday which was a first - especially given the fact that this is our fourth new Audi (collectively between myself and Tjaart) ... first time ever that a manager takes time to 'meet and greet' their clients. Albeit the fact that I have been quite overwhelmed, this was a great experience. It is also evident that you take pride in the Audi brand - highly commendable and a great touch on 'client care'. Furthermore, I want to commend the service received both from Neil as well as Leandri over the past couple of days and for ensuring that my needs are catered for. Neil knows his products and is a great salesman. Leandri, wow you really employ brilliant staff. She is extremely efficient, know her work and products, have a passion for it and made the whole financial application process a pleasure. All I can say is thank you, thank you and thank you! Greetings from a satisfied client.
Sanet Geldenhuys - 27 October 2016
Good Day Audi South Africa,
Regarding my complaint that I have lodged last week ago about the service and issues I was experiencing with Audi for the first time in my life was in query to the Audi ### & Audi ### branch, now the problem I have experienced at Audi ### was after telling the sales person I have a X amount of deposit they could almost do nothing to help me only sell the precise same vehicle with lower mileage to me, even after informing them I have a bigger deposit the sales person just did not care anymore about my needs as I wanted to get a new/demo A4 2016 (Automatic) vehicle, they have not phoned me to discuss the deal or tried to get me into a better car and also they lost interest in me as a client after I said I am firstly going to think and revise this before signing and going on which told me instantly they had no interest in me as a client or my needs and to help me get into a car with lower mileage and a exclusive option.
The first TIER sales was good from Audi ### no doubt but it felt like a 'quick buck' to me and my needs was not brought first as a client another thing was the attitude I noticed when I said I wanted a automatic vehicle even if it was a Audi A3 at that stage I did not care anymore since a lot of people tried to make a quick buck on me, I have ignored and asked the sales person to maybe take a look on the Audi A6 which was R429 000 more or less the same price as the vehicle I am busy buying at Audi Hatfield (Niel Thiart) without even trying it was declined according to them so I moved on to Audi ####.
The first TIER sales was also good from the sales person at Audi #### like I have mentioned but yet again giving false promises saying I don't need to worry I will get my new car which implies a directly approved deal etc. Basically giving some false hope to somebody which was seeking professional help and a good sales person that I will go back to every day and refer everyone to him/her unfortunately according to his miscalculation that convinced me that he was not clearly clued up in selling cars, I was apparently approved and the finance lady called me without any joy (She sounded like it was a big hassle to congrats someone, and did not show any sign of joyfulness almost like a recording could not even sell me decent products like the tracker process and Smash&Grab process) as she was waiting for the invoice from the sales person there was a problem in their calculations indicating that I will need R210 000 for the deal to approve and go forward on the last minute which meant the deal went down.
BMW approved me on a deal the same as all of the dealers and I have received excellent service from them I was on the edge to go over to the 'OTHER SIDE' until I came across AUDI CENTRE HATFIELD one of the best dealerships of this year and the coming years in my eyes, what Niel and Carla done for me on this deal and treated me with the facts and figures and respect even if I messaged Niel twenty to thirty times a day he stayed calm, positive and still helped me to get the perfect deal and to get it approved going through a bunch of quotes until he could sourced out the perfect one for me but in the same time giving me hope and the best but the most EXTRAORDINARY service I have ever experienced going out of their path to help me get into my dream car the new Audi A4 2016 model automatic.
There is no doubt that Audi Centre Hatfield is the best in South Africa they deserve the best trophy and medal whatever Audi South Africa has for the best dealership in their trophies showroom, then a special thanks to Niel and Carla for all their help and support putting the client number one in their work and changing my mind to decline the BMW deal and go with Audi Centre Hatfield, I can tell you this for sure and Audie Centre Hatfield knows their business and also where their loyalty lies in the clients Niel & Carla showed and proved this over and over to me in the couple of weeks, basically they picked me up as a client in doubt of the best brand in South Africa and turned my doubt around into trust again which I will keep Niel & Carla as my personal sales executives that only deals with me.
And I will be happy to take my car for a service each time as the technician assigned to me Peet Janse Van Rensburg is one of the most exceptional and best technician I have dealt with in my life, he is the only one that has the permission to work on my car as I have trust him a lot in his work and loyalty to his clients giving that feeling my car is 101% perfect in a working condition.
These three people that I have mentioned deserves a huge bonus or day off maybe a medal elusively from Audi South Africa whatever but they have my highest respect and I will do business with them anytime!
Herman Boshoff - 26 July 2016
I just wanted to give a special thanks and mention for the service I received from Dingaan Mlangeni (Executive Technician). He provided me with great and efficient service every time I’ve had to bring my car to VW Rivonia.
It’s employee’s like Dingaan and your drivers that make getting my vehicle serviced at VW Rivonia a no-brainer. They are friendly, give you peace of mind, and guarantee that your vehicle is in good hands, and deliver! Super Service!
A special thanks again to Dingaan.
I would rate him a 10!
Nontuthuko - 15 July 2016
I would just like to thank your dealership for the service I received yesterday when I brought my car in for a service.
I purchased a golf 7 recently and chose to have it serviced at your dealership at the recommendation of a friend. The service was very quick and I was thoroughly impressed by the quality of the service.
I would like to especially mention Kulani and Eugene who assisted me. They were both friendly and courteous and made the service hassle free. Any questions I had about the car they were able to assist me with. They called me and kept me updated with the progress of the service as I requested.
I will be servicing my vehicle at your dealership from now on!
Gareth Maggs - 20 June 2016
To whom it may concern
I am typing this e-mail with such satisfaction received from Kulan Ngoveni.
I had a particular problem with my Cross Polo TDI.
There was a noise originating from the front and which I had previously taken it to another dealer to have a look. Their response was that everything is fine and there is nothing wrong.
I was not satisfied with the response so I then proceeded and book the car in with your dealership “Hatfield Rivonia”
Kulani Ngoveni was the service advisor, I explained the problem and did a short dive.
When I returned to collect it Kulani advised it was just a bolt that was loose which I could not believe so he mentioned any problems to bring it back.
Well, it is now almost weeks and the noise has completely been eliminated.
I just want to thank Kulani for his great work he has done on my car.
Arnold Reddy - 20 June 2016
Thankyou very much!!! Your branch is undoubtedly the most helpful
Siphesihle - 20 June 2016
Dear Sir or Madam.
I needed to replace my tyres on my 2006 Polo but I had somehow lost the ‘lock nut’ (not sure if that’s the right word) and therefore I could not change my tyres. I went to a VW dealership on Malibongwe Drive (Strijdom Park Randburg) to try and buy a new ‘lock nut’ but then I was informed that VW had stopped doing the ‘lock nut’ thing years ago. The best bet for me was to change the wheel bolts that required a ‘lock nut’ with normal bolts. The challenge was to find the right ‘lock nut’ to fit the bolts that required the ‘lock nut’ - I hope this is making sense :-) or buy a certain kit that cost more than a thousand rand.
The service people at the other VW could not find a ‘lock nut’ to fit my car - they had tried over thirty different lock nuts. Then they suggested I go to Northgate tyres who had apparently found a way to resolve this ‘lock-nut’ issue - apparently, I’ve not been the only one with this issue.
I decided (instead) to go to Hatfield VW - where I service my car and from where I had bought my Polo from in the first place. It was around 15:00 when I arrived there and the service section was abuzz with customers collecting their serviced vehicles. A service receptionist called a service consultant named Albert Du Toit to help me. He was clearly very busy with customers and in-between he quickly came to hear my problem. He was extremely friendly and polite and promised to attend to me once he had finished helping a certain customer. Within a very short space of time, he was walking out to my car with me and engaging in friendly conversation the whole time.
At my car, he discovered that his selection of ‘lock nuts’ didn’t fit my car neither. He asked if he could take the car into the workshop to see if he had more lock-nuts to test. He took me into the service reception and organised me a complimentary coffee while I waited. Within a short space of time, he returned to my car and he had replaced the removed bolts with the normal bolts I had bought at the other VW dealership. Everything I needed was sorted.
Albert Du Toit’s professionalism and friendliness were SUPERB throughout this whole experience. Not once did I detect an ounce of irritation - even though he was busy with other work and customers and it was the end of the working day. I will definitely recommend Hatfield VW Bryanston to anybody I know thanks to my very positive experience. Please pass my sincere thanks on to this (very valuable) employee of yours.
Matthew Ribnick - 10 May 2016
Nowadays it is difficult to find great service but when you do, one really takes notice.
I bought a Polo Sedan (mastercar) at the end of May from Hatfield VW Bryanston. From the first time I made contact with the branch until I took collection of the vehicle, I only received great service. Jandre van der Westhuizen, the Sales Exec, really put in the extra effort and went the extra mile to ensure that I was satisfied with the vehicle. I really just want to commend him for this. Very happy costumer!
I have already started thinking about the next vehicle and will be sure to come back.
Great Service and Thank you!
Stephan Herb - 8 June 2016
I would just like to commend you on the excellent service that I have received from Hatfield VW Braamfontein when my car was booked in last week due to an electrical issue.
I have to mention in particular Carl Schaper that not only solved the electrical issue (turned out to be a blown fuse) but also pin pointed and solved the harsh/hard ride of my Golf 7 GTI.
I’ve purchased my Golf 7 GTI from a different VW dealership in March 2014 and was very disappointed with the hard ride of my car especially over minor road imperfections. I mentioned that to Carl and he immediately looked at the front suspension and found that the Transportation Blocks were not removed during the original PDI.
Carl removed the Transportation Blocks and it transformed the way my car drives , it is now an absolute pleasure driving my car , and I am at long last a very happy Golf 7 GTI owner after 2 years.
Jan - 6 June 2016
Vertrou dit gaan goed aan jou kant. Ons wil die aangehegte artikel in die Rekord laat plaas.
Kan jy asb bevestig dat jy reg is daarmee.
Jan Heystek - 10 May 2016
Ek wil net graag dankie se aan al die VW Hatfield personeel. Het my Vivo ingebring vir die programmering van 'n nuwe sleutel. Vandat ek daar gekom het was alle personeel so vinnig, doeltreffend, vriendelik en behulpsaam. My kar was binne 1 1/2 uur gereed. Alles afgehandel.
Julle is diebeste!!!!!!
Elaine Nelson - 20 May 2016
Thank you for a great service today! Very chuffed placing my car in your hands every time it goes in for a service. I know I'm well taken care of and that what ever problems I raise will be addressed appropriately. You handle your clients with a friendly persona while keeping it professional.
Unfortunately, I wasn't able to find any service managers email on the website but please forward this onto them or send it to me so I can let them know that they have an invaluable employee who deserves to be recognised.
Thanks again and until next time!
Michael Chapman - 16 May 2016
I am happy to share a very pleasant experience with you that I had at your latest dealership in Rivonia.
I've been toying with the idea of replacing one of my vehicles with a new economical run around to ease my daily journey from Pretoria to Johannesburg. I started my research and decided that Volkswagen was the brand of choice.
My first few experiences with Volkswagen dealers was not great. I arrived with a BMW or a Mercedes and wanted to buy something smaller. Reactions were more towards bigger vehicles or questioning my thinking. I never considered Volkswagen as a lesser brand, this isn't the 1980s. I was a bit deflated.
This carried on from February until I saw a Facebook post about this new dealership that's en-route to my office in Rivonia. I decided to make contact.
Much to my surprise Brent Kier stepped up.
Brent took the time to listen to my needs and helped me to get the best price for my car. He ordered exactly what I wanted in my new little work car and kept me informed all the way.
He invested so much time and energy in this experience that when I took delivery of my vehicle it felt better than any other in my life so far.
Funny that this is the smallest car that made the biggest impression!
My compliments to Brent! His attention to detail and professional attitude is something that I will promote where ever this little car sparks up a conversation.
I was also introduced to Mike Kaftel who welcomed me to the family and assured me of his personal best attention. Michael Marx handled my sign up with great care.
Chantelle - this is amazing. In 2016 where times are hard these people really kept it personal and made me feel special. Thank you!
I ordered mudflaps and iPod connector for this little car from Anthony in parts - although we are still working on finding the parts I am happy with how he keeps in contact too.
Well done on another awesome dealership! I expect to see more awesomeness!
James Louw - 19 May 2016
Working in the retail industry myself we all know customer service is the ultimate silent salesman... I would like to thank and congratulate you for the great service!!!! I phoned with a flashing light to book a service, the earliest you could help was in 7 days time... I got transferred to the workshop manager Jonathan. He asked me to come in the next day, so he can have a look at the car , (As I am planning to go away the weekend). He looked at the problem ( flashing brake fluid light ) and said , they would move my (next week Tuesday booking) right then and there to the same day. Gave me through to the technician Le Clus Mostert. The level of service and professionalism still went through the roof! Thank you for your help and service! Being a VW Hatfield customer for the past 2 years was great.... but you made me a customer for life after my last visit! A word of advice... hold on to these 2 fine gentlemen, they know what going the ekstra mile means!!! THANK YOU!!
Louis Leonard - 13 May 2016
Hi N Coetzee,
Yes, I received a very good call from Johan Olivier this morning, very helpful and professional.
Tanya Johnson - 22 April 2016
Good day Natasja,
Thank you very much for your follow ups and Latoya's quick and professional response. I already see why you are voted one of the best.
Mbongi - 19 April 2016
I purchased a new Golf 7 in February with the help of Perci. In the last week, I noticed something funny on the car as I was hearing a noise when I drove over uneven road.
The noise was still concerning me and seemed to be getting worse. Therefore on Monday I called the VW in Braamfontein (this is the closest to my office)
and asked if they could help. I didn’t have a booking but the manager still agreed that I could bring the car in and he would get someone to test drive it.
Firstly that is what you expect from a service provider as they were willing to help on short notice even though they were fully booked. Mohammed helped me and found that the travel blocks had not been removed from the shocks.
To Mohammed and Hatfield Braamfontein, I would like to convey my gratitude for helping me and the good service received. Its good to see that there are
still some dealerships where the customer is still a priority.
Beena - 6 April 2016
What a pleasant morning I've had! I was greeted, guided and welcomed with so much passion and enthusiasm, I felt right at home - from the Security Guard
(who told me I am at the Best dealer in Pretoria), right through to the service technicians & Reception.
Well done Matt and your entire Team at Audi Hatfield. You guys made my day!
Heleen Badenhorst - 1 April 2016
Just have to compliment VW Hatfield Bryanston on the outstanding service they provide. It is such a pleasure coming there with everyone so helpful and cheerful.
As for Ram, the technician on my car, he is also wonderful – he goes out of his way to assist me. On Friday afternoon quite late, I had a problem with my car and was not sure what time I would be able to get there as I had to wait for a tow truck. Ram said not to worry he would wait for me and he did.
Thank you and your staff for such incredible service.
Dilys Mexson - 12 March 2016
Graagwilek net vir Niel Thiardkomplimenteeroor dieprofessioneledienswatek by Audi Hatfield ontvanghet. Ek was ‘n moeilikeklientenhet Niel gepeper met vrae. Hy hetaltydkalmgebly en uitsy pad gegaanomallesmooivir my teverduidelik. Ek het dit ook waardeerdat Niel my op hoogtegehouhet van waar my motor is. Die oomblik toe die motor hiergelandhet, hethyselfsvir my ‘n foto gestuur. Ek wilookvir Leandri van den Berg komplimenteeroorhoevining en akkuraatsy die dokumentasiegereedgekryhet. Baie dankievir die uitsonderlikediens. Audi Hatfield is tops!!
Thea Abraham - 12 March 2016
We refer to the purchase of my Audi Q5 in January 2016.
With this email, I would like to complement Niel Thiart, on the EXCELLENT, EFFICIENT and HONEST service that I received when purchasing my vehicle from your dealership. I have purchased several vehicles over the past view years and this was by far the most professional service I have received from ANY dealer.
Niel Thiart is clearly an asset to your company who's service to clients ensures future business for your company.
Letitia De Wet - 7 March 2016
o whom it may concern,
I was ready to leave the VW brand 6 months after I had purchased my vehicle in 2014. That was before I had booked in for a service at Hatfield Bryanston and looking back, was lucky enough to have Robin assigned as my service consultant.
I am so glad that he has been my service consultant since then. VW should be too because if it wasn't for Robin, I'm not sure I would still be driving a VW. His dedication, knowledge, willingness to share his knowledge and enthusiasm about his work and VW made me reconsider my decision totally. I thought that if someone like Robin put so much into this brand, surely there must be something worth sticking around for!
To name but one of the experiences I have had with Robin was recently when my car was towed in on Wednesday, 10 February for a water leakage problem. My fiance met Robin at the dealership during the day and by lunchtime, Robin had diagnosed the problem - it was the radiator. By Thursday, 11 February he had submitted a host of documents to the maintenance plan and by 12 February, all that was outstanding was the authorisation from the maintenance plan. He called me late on Thursday to let me know that he wouldn't be in the next day but that his colleague, Mark would call me if there was any news on the authorisation. Mark was really helpful too as he did call me on Friday as soon as he received an update from the maintenance plan. The process with the insurer then became long and grueling but Robin helped through every step of the way, to such an extent that when authorisation eventually came through, Robin stayed at work until 7pm on Wednesday, 17 February to remove the radiator. Bright and early at 7:15am on Thursday, 18 February Robin was at the dealership and ready to meet with my fiance and the assessor from the insurer.
We eventually got the full claim authorisation on the morning of Friday, 19 February. Not expecting Robin to finish with my car in a day, simply because the maintenance plan decided to give authorisation 10 days later, I had expected to receive my car back the following Monday. That clearly wasn't the way Robin worked and he ensured that I had my car back at 11am on SATURDAY, 20 February!!!
It has been a long time since I have dealt with someone like Robin, in any service industry. He is always available to take my calls and when he can't he returns them promptly and timeously, he is clear in explaining things related to my car to me and is just an all-round wonderful person.
He is an asset to VW and I truly hope that this is recognised and appreciated to the fullest extent.
Danielle Koen - 2 March 2016
You guys are providing a service that is out of this world. You making an AUDI experience the best ever and that's not only through driving an AUDI but client service as well... the instant response one gets from you, the information and advises clearly to you this business it's not only about selling cars but being passionate about the people you service... I take my hat off to you... I do not even regret dealing with you and your team :)
Thuto Huma (ZA) - 1 March 2016
Hi Cheryl and Team
I picked up my new car on Thursday afternoon. It was such a proud moment for me – I have wanted the Golf for a few years now and Michael and Jarryd have helped make this dream a reality for me.
Michael sold me my previous car ( the Polo when it launched in July 2014) – his service then was amazing and his level of service each year seems to get better and better. He understood my requests, he knew my budget and he made sure he never stopped searching for a car until I was completely satisfied with it – when he did send me the option/quote for this car - he said “I think this is the one for you” and I agreed to it – because he has established a place of trust to us. He arranged the trade in for my Polo as well – making sure I got an excellent trade in value. When I agreed to the sale, he made sure he kept me updated. He answered any email I sent so promptly, he explained things so clearly thus making the sale so easy for me to grasp. I have never come across a person who is so willing to go all out to meet the needs and budget of a person while ensuring the quality of a product . Michael, thank you from the bottom of my heart – and I so look forward to buying another car from you in another few years.
Now, to Jarryd who assisted Michael so well. You guys are such a great team, you kept each other informed on the process, you work so well together, that is what a healthy work environment looks like – this is what sets Hatfield Bryanston apart from every other dealer – team work, passion and service excellence. Jarryd arranged the test drive for us when we initially expressed interest in the car. He was so pleasant and good to talk too- he has a wealth of knowledge on car and the VW brand. He never rushed us during the test drive and discussion. He said that he will contact us on that Monday and he sure did. We never felt pressured into any deal – he just allowed us to decide but was so ready to help when we needed. During the process, he answered all my emails and queries within minutes, he even sent me pictures of my car when it arrived. He kept me posted on delivery and the processed to follow. When I arrived at the dealer to sign for my car, he was so excited for me – he took so much time to hand over the car, to explain so clearly the different aspects of the car even though it was late in the afternoon, he was incredible to deal with. Even with the trade in paperwork, he was so organised and efficient. I cannot express enough how impressed we are with you Jarryd – thank you again.
Thank you, Hatfield, for making the delivery of my car so precious – from the bow on the car to the notice board with my name on it to the ringing of the bell and clapping of hands – I was overwhelmed with joy when we drove our car out. Thank you for the best service and genuinely wonderful people at this dealership.
Also, a big shout out to my resident service advisor – Mohabed(hope that the spelling is correct). He has been so good to work with, he also is so pleasant and humble. I had some mechanical issues on my previous car – he was so efficient at contact VW head office and arranging for the car to get sorted. He always kept me informed on the status of my vehicle, he always assured me that he will do his best and he did his very best and helped me feel better when things did not always go well. Mohabed, I want you to know that I really appreciate all the help, all your efforts and your kind and caring demeanour always.
Lastly, I was supposed to send this email a long time ago – for Neo the guy who drops of off at work when we bring our cars in – Neo is the most pleasant person to chauffer us around. He spoke so gently to everyone in the car when he dropped us off. he made sure he asked people if they had enough space in the back if they were comfortable etc. He even offered to take our used coffee cups to throw away for us – he really has been a star and a good conversation person to drive with
Thank you all for making it so easy to choose VW – it is because of this excellent team that I will always be loyal to this brand.
Rosandra - 22 February 2016
I recently purchased a Mastercar at your dealership and wanted to drop you a note with feedback on the service I received.
After a 6-month long and exhaustive search for a car, I ended up in front of Jacki Hodges' desk... she soon found a vehicle that met my criteria. What impressed me was that she told me everything and anything I needed to know about the vehicle - stuff that were on the down low at some other dealerships. This type of transparency immediately instilled confidence and made me feel at ease. I put down a holding deposit on the vehicle, but after some soul searching, I decided against it based on the colour. Jacki had a plan! Between her and Damon, they quickly found me something else, a trade-in from Audi Centre Hatfield. Everything happened so fast that I didn't have a chance to even look at the vehicle properly, but between all the run around to get the vehicle, Jacki gave me her word on the condition of the vehicle. Still a little sceptical, I requested to view the vehicle before buying, and in the end I viewed and bought the vehicle on the same day! Even when I took delivery she was quick to order the respective parts when we discovered a problem at the last minute. I felt valued. I really appreciated the fact that Jacki followed up when she was supposed to and communicated regularly... another trait that is gold to customers!
In the week that all this was happening on the Jacki front, I also had the pleasure of dealing with a second one of your staff members, Christelle Prinsloo, in F&I. I will take a rough estimate and guess that I didn't speak to her any less than 10 times. She really bent over backwards and put in a huge effort with the banks to get me the best rate, and she succeeded! She maintained her bubbly personality even after having to go back to the banks, go back again and then back again!
When you spend a big chunk of change somewhere, you certainly expect to receive good service, I didn't. No, I received OUTSTANDING service! I have to congratulate you on both Jacki and Christelle, they have certainly secured a customer for life at Hatfield VW.
Please convey my appreciation to them once again, you will see more of me in the future, that's for sure!
Attie Snyders - 25 January 2016
Dear Damon, Cheryl
I sincerely thank you for the excellent service I received from your dealership with the recent purchase of my Amarok. Damon, thank you for your involvement when I walked into the showroom a week ago. You went out your way to make sure I get a good trade in for my A5 and gave me what I believe a very good deal on the Amarok. I must compliment the sales executive Jandre van der Westhuizen as well. The young man was professional and gave constant feed back on the progress of the vehicle. Jandre under committed ,and over delivered top class service with a joke and a smile. I will with confidence recommend him to all my friends and colleagues if they are interested in purchasing the VW/ Audi product. His knowledge of the product he sells is excellent.
Thank you once again; I will recommend VW Hatfield in Bryanston where ever I can; I will definitely come back to you people in future. All your staff is just so friendly; I don’t very often see that.
Wynand Kellerman - 25 January 2016
Good Day Cheryl,
I recently purchased a VW Amarok from Hatfield VW in Bryanston. After numerous quality and service-related problems with their aftermarket Accessories service provider, I decided to contact their Dealer Principle (Cheryl Claaseens) Things started to happen and problems faded away. Cheryl displayed great Leadership by not shifting blame to her Subordinates, although some of them performed in a tardy and unprofessional manner.
When you want to purchase a VW, this is the Dealership to do Business with….
Johan de Beer - 25 January 2016
We’d like to congratulate your Dealership on the compliment it received from Kowie Jacobs on our page. He recently bought a new Scirocco and was very impressed by your friendly and helpful staff.
Here’s his comment, as it appears on our Facebook page (www.facebook.com/VWSA):
"Bought my new Scirocco GTS from VW Hatfield last week. The service is excellent! Your sales staff are friendly and very helpful. I really enjoyed the experience. - Kowie Jacobs"
Keep up the good work! We're proud to have you representing our Brand.
Ntsika Somana - 7 December 2015
Firstly I would like to start off by saying a big thank you to you.
I walked into VW Bryanston Hatfield as a first-time buyer it’s a huge decision to make I was nervous and after a period of time and with your guidance, I left VW today with an amazing vehicle which I still can’t believe I own
Thank you for putting up with my endless calls and answering my million and one questions, I mean you spent time explaining the difference between linked and fixed rate and that’s just one of the million questions I asked to which you always gave me a clear answer and never made me feel like I was a pain.
Jason, I can honestly say that as long as you work at VW I will always come to you to purchase a vehicle and I have passed your name onto everyone.
I think buying your first car is one of the big steps a person takes in their life, and because of your help and your guidance I didn’t stress too much about it and now looking back I know I got real value for money.
Jason, I wish you many years of happiness and I look forward to us doing more business together.
Lorenzo Stevens - 25 November 2015
GREAT SERVICE from Len Pillay, thank you for all your hard work, I really appreciate it.
Caroline Mkhabela via Facebook - 10 November 2015
You gots to love the boys @ Hatfield VW Bryanston... The friendliest bunch! Walking in this morning and I felt like home...
Enthusiastic greetings from tea ladies, driver coordinators, workshop supervisor & a little
personal convo with my tech Mohabat....#its not just about ur car here!
Arthur Daddzy-Mario via Facebook - 6 November 2015
Want to thank VW Bryanston and especially Odene for the fantastic service each and every time!
Odene is an absolute pleasure and always goes above and beyond my requests. Always a pleasure visiting VW Bryanston!
Kim Howell via Facebook - 7 October 2015
Our Dearest Tracy
I don't even know where to begin to thank you for your outstanding service!
You kept us updated every step of the way,you went out of your way to make sure we got the car we so desperately need, even made less profit just make our dreams a reality.
You went above and beyond which made us feel very valued, you are a Huge asset to your company and I hope your directors know this.
We are truly grateful and look forward to doing more business with you.I will be singing your praises everywhere I go and will tell anyone who shows interest in purchasing a car that you are the go to Girl !
Thank you ,Thank you so much the Barnards take nothing for granted!
I won't be there on Saturday unfortunately :-( I have to work this weekend, would've loved to meet you , But lemme say until next time.
Stay Fabulous !! You are the BOMB.COM!!!
Craig & Precious Barnard - 20 November 2015
This mail is just to follow up on the service that we have received from you, Nicholas and Audi Hatfield.
In all my years of buy cars I have never had such Excellent Service from any dealer and especially from you Nicholas.
In all honesty, you made me, who was never a serious Audi person to an Audi lover. With people like you, Audi Hatfield will be Audi dealer of the Year again.
Nicholas, thank you very much, you really made it a pleasant experience. You deserve Sales Person of the Year twice in one year!
Gerrit Scheepers - 16 November 2015
Always a pleasant destination to get the VW Hatfield Bryanston. Liam provides superior service.
Satisfied Customer - 12 November 2015
Hi VW Bryanston.
I just want to thank you for hiring excellent people.
For the first time today I had to make use of your shuttle service and I was blown away by the level of excellence. Neo (our driver) was friendly but also very professional. Not once did I feel like we were in any danger while driving and he was very considerate of other drivers on the road.
I did not have a good day at work and when he fetched me he just kept the conversation going (in an excellent English) and by the time we arrived at VW I did not even mind waiting 15min for my car. I was in such a good, relaxed space.
Thank you for valuing us as clients.
Sandra Keytel - 28 October 2015
Thank you Carla,
I will make sure that Niel gets FULL pay.
You can mention to the “Director”, that (being German myself) I have been driving my first Audi since 1980 and never looked back on the brand.
In particular, my experience with Hatfield (and Niel in particular) has been the best purchasing experience ever (Menlyn could learn from you). Niel handled my eldest daughters A1 purchase and when it came for my youngest to get an A1 as well, I specifically asked for Niel.
Niel has taken all the stress out of the buying experience and turned into a real pleasure. Also, the way in which he treated my daughter (the principal driver of the car) was totally inspiring. She can’t stop talking about this perfect day when she collected her car.
Thank you again from a grateful Dad.
Tom Dubek - 31 August 2015
Thank you very much for the feedback! Yes, it is indeed so. I thought by you saying only a few installments, the end is near…
I will most definitely come to Hatfield VW when I’m ready to replace my vehicle, you are my nr 1 dealer!!!
Naude Engels - 28 October 2015
Dear Christelle and Toppaz,
I must take this opportunity to thank both off you for the efficient way in which my Polo Vivo was handed over yesterday.
You guys are awesome.
Thank you once again.
Neetham - 18 September 2015
Thank you for your follow-up.
I have been assisted promptly. I have been looking at my finances with my financial advisor, it looks like I will only be able to afford a new vehicle next year or the year after. I will surely come to your branch for assistance, you've been very efficient.
Puleng - 22 September 2015
Thank you, Carla.
And please give Niel a special pat on the back – he is the benchmark for an excellent Sales Executive.
Tom Dubek - 31 August 2015
Trust you are well?
Just a quick note - I wanted to compliment Paul’s team at Audi Rivonia for their great service during my private car purchase over the last two weeks. I didn’t want to confuse our corporate relationship with my private purchase and so didn’t mention I was buying a new car when we met.
I’m a difficult customer Brad, to say the least…
The team at Rivonia Audi handled me with flying colours…
I was very close to concluding a deal with a competitor to the Hatfield Group. Paul & Kent took the bull by the horns and ensured this deal happen via Audi Rivonia.
A little bump in the road which Paul assisted us with but I’m happy to say, I collect my new Audi A3 sedan today.
Thank you, Audi Rivonia and Hatfield Holdings great job!
Marcus Stephens - 26 August 2015
Good morning Nigel,
Trust you are well.
I have been servicing my various Golfs at Hatfield for many years – it started in Rosebank more than a decade ago and I have always been impressed with the general levels of service received.
I would like to highlight an individual who has really impressed me recently – Kreason. I had an issue with my car’s battery. I phoned and he assisted immediately with a diagnostic test confirming that neither the battery nor the alternator was at fault but perhaps the tracking device was giving a problem – the latter was the culprit and was replaced. A week later my tyre pressure light was coming on and he assisted me telephonically in resetting it.
His communication is great during services and he keeps me abreast at all times of what any issues might be.
I would like to commend Kreason on his professional and efficient service rendered – he is definitely an asset to your company.
Emile Botha - 3 July 2015
Good day Cheryl,
I am actually late with my mail but I decided to send it to you in anyway.
My son bought a new Polo GTI at the beginning of June from your branch. What a fantastic experience this was!! We first went to Volkswagen branch in Roodepoort on Ondekkers and they could not deliver or never come back to us and I thought let me phone your branch as I am working nearby. The call was put through to Fali and from that moment it was a breeze buying a new car!
Fali is so professional and friendly it felt like we know him for years and kept us up to date as the transaction progresses. The day that Willie had to fetch his car we walked in and we were offered a complimentary cup of coffee while we wait for Fali which was busy with another employee.
Then with the signing of the contract, we met Christelle which was so friendly and answered all the questions that we had about the finance.
I just want to congratulate Hatfield Bryanston on the absolute professional and friendly way we experienced.
I will always refer new customers to your branch.
Frieda Vorster - 30 June 2015
Thank you for the quick and professional response. It is a pleasure detailing with your organisation.
Dino has emailed a quotation to me, and we are communicating.
Gavin - 01 July 2015
Thank you, Daniel.
You made the purchasing of a car an absolute pleasure. We all need more people like you in sales. Thanks you for making the process easier. Your continual relaxed and happy manner were a pleasure. This was a purchase that will be remembered with only good feelings. Thanks for being you.
JILL - 30 June 2015
I trust you are well?
I'm sending this email just to compliment the great service that I received from both Dale and Laura at VW Hatfield.
Dale was friendly from day one; having of been in many car dealerships I've found that salesmen tend to profile a person e.g: if young and black doesn't scream able to pay installments to them they don't take you seriously. This was not the case with Dale, he seemed to genuinely take me seriously from day one, he kept his promises about calling or emailing me at all times. On the day of collection he made sure that I understood everything about the car taking his time to explain all the functions of the car to me, a first time buyer. He even went as far as to guide me out of the dealership by standing in the road to alert me of oncoming traffic.
Laura was warm from the day that I received her first call. On the day of collection I had expected a five minute meet with her just for signing but instead, she took her time to explain to me the terms of my contract so I was fully aware of what I would and would not be paying for. Laura also went as far as to say that should I have any problems or need any advice I shouldn't shy from giving her a call. This invitation to call should I need anything or be experiencing any problems was also extended by Dale.
The buying of my first car was by far one of the most frightening experiences of my life but thankfully both Dale and Laura made the experience a positive one and the process smooth. Thank you! I would definitely recommend VW Hatfield to others.
My only complaint would be the manual and advise you guys get a new graphic designer for that thing, it is not reader friendly and IT'S BORING!
Pfarelo Nemakonde - Happy First Timer - 24 June 2015
I want to recommend and applaud the service I received recently when I brought my car in for service at Braamfontein VW. I had an emergency and my car was not scheduled for service, but when I came in the following went the extra mile to not only accommodate me but offer me a service beyond expectation. Poppy at reception and Johan the mechanic are an asset to your organisation. Once again thank you Poppy and Johan for going the extra mile for me. Because of you, I will always bring my car for service at Braamfontein VW.
Richard - 7 April 2015
Ek wil graag vir Deon by Mastercars bedank en uitsonder vir die puik diens wat ek ontvang tydens my aankope van ‘n voertuig vir my dogter.
Ek is so gewoond aan die diens by Mercedes Benz en was verras met die kwaliteit diens vanaf Deon. Hy was deurentyd eerlik, behulpsaam en het my daagliks op hoogte gehou.
Dit was voorwaar ‘n wonderlike ervaring om met iemand soos Deon te deel en ek glo hy sal groot hoogtes bereik in jul maatskappy!
Louise Muller - 3 June 2015
Dear Nicholas Paul
I am Lucinda Smith I purchased a VW Vivo 1.4 from Tracy Muller yesterday.
I would like to inform you about the great services I received from Tracy Muller. The first call I made to VW Hatfield she was the one I talked to and every time she was more than helpful. It was my first time purchasing a vehicle and she was there every step of the way. She guided me into the right direction and I am very pleased and grateful she assisted me.
This was one of the most difficult things I went through as it’s my first time doing such and she made me feel at ease.
I do wish her all the best and hope she gets the best treatment within your organisation. She is definitely a true sales person and worth a star.
Thank you so much for the great service received.
Lucinda Smith - 3 June 2015
Hi Cheryl Classens & Marius Swanepoel,
Firstly I would like to thank your branch for the best service experience I have had to date.
It takes a lot to get me to write an email for services received as the general service delivery in South Africa is actually shocking.This is even evident in my industry of office automation.
I give a lift to someone and this had me under duress and they made a 24hr turnaround time for a CPU replacement and brakes fitment which I think is out of this world service.
Thank you and your team and I will definitely be referring your branch to everyone that is in need of vehicle and service assistance.
Wayne Kriek - 28 May 2015
Ek wil net weereens baie dankie se vir alles wat jy vir my gedoen het.
Jou diens is puik – jyhet ten alletyeuitjoupaduitgegaan om my te help en te laat weet wat aangaan met die motor.Ek hetniegedinkdatek sal opgewondeweesoor ‘n anderkarnie – maar ek was, veral toe ek huis toe ryen my pa hullegaanwys – natuurlikhou my pa enmanliefmeer van die Polo as van die MINI – veralwatspasieaanbetref.
Dit was aanvanklik vir my ‘n moeilike besluit om die MINI in te ruil op iets anders as ‘n MINI, maar jy het die skuif vir my makliker gemaak om te aanvaar – alhoewel my hart veraltyd by MINI sal wees, het ek darem nou ‘n tweede keuse.
Ek sal enige tyd mense aanbeveel om nie net by jou nie maar by VW Hatfield te koop – julle diens is van die beste wat ek al gesien het (en dit se baie want ek werk vir BMW).
Selfs al hetek ‘n gebruikte motor gekoop – het jy dit vir my laatvoelasofek ‘n splinternuwe motor koop.
Baie dankie vir al die moeite wat jy in gesit het in die kar – ek kon sien jy wou dit perfek gehad het en dit is presies wat dit was – PERFEK.
Baie dankie vir die geskenk – manlief is baie happy oor sy hoedjie – dit gaan by sy versameling gaan.
Angilique Reyneke - 12 May 2015
Good Day Chantelle
I’m sending this mail with regards to the service I have received from Natasja Coetzee and Tracy Muller.
From my first interaction, I was blown away by the promptness, graciousness, and sheer alacrity to help a soon to be VW patron.
I’ve been dealing with many of your branches around JHB as I’m currently looking for a car, not an easy task as you can imagine, especially as I am on a tight budget, many of the service levels are really not on par with a lot of VW Branches……with that said, what I’ve found at VW Hatfield can only be described as world class! The business owes that to Tracy and Natasja.
I haven’t even walked into the outlet as yet and I've already blown away.
May you please ensure that these employees get the rewards, recognition and remuneration they deserve! Well done and congrats Tracy and Natasja!!!.
(PS: I’m a soon to be Ex bmw driver thanks to the service I received from these two lovely ladies)
Looking forward to hearing from you
With kindest regards
Shaun Govender - 20 May 2015
Geagte Willie en Span
Ek was die week bevoorregomvir my vrou ‘n tiguanaantekoop by jul VW opset. Wat was my en my vrouseervaring net nie met julpersoneel - Hendrik Roets was van die oomblikdatons met homkontakgehad via die internet met kwotasiestotdatonshomdie 12/05/2015 ontmoethet ‘n wareplesier – reaksie ,hantering van besigheidtot die finale ondertekening van aankoop was werklikprofesioneelgedoen ( ekkomuit ‘n kooparatieweomgewingenkandusoordeel – SASOL ). Dus komplimente met ‘n jongdinamiesejongpersooon , mag hyverder ‘n grootaanwins tot u opsetteopenbaar !
Naas alles was die “cherry” op die koek toe ekhaartiguan 13/05/2015 komhaalhet in Pta en die hartlike + demonstrasie van “omgee” aanklant van ‘n verkoop van u produk !! ( Onthou nagenoeg 14 jaar van eienaars van voertuie is ditons begin van nuweaankope). Dit was weer wragtig lekker om soos ‘n “KLANT” gehanteer te word – dit gebeur mos deesdae nie meer nie ? Dit wat ons ervaar het sal met ons en die tiguan altyd bybly soos die kilometers gery word !!!!! Mnr Scheepers se gasvryheid en gesprek/ke was net so aangenaam.
Hieruit die bosveld stuur ons groete en mag jy en jou span net van krag tot krag gaan !! Moontlik sal ons paaie weer in 2016 kruis !?
Theuns Prinsloo en Vrou - 14 May 2015
Hi Chris/ Rui,
My wife recently purchased a Polo GTi from your dealership and took delivery last Friday.
I’ve been a VW fan for the past 18 years and this is the 29th brand new VW purchase in my household.
The service we received was OUTSTANDING! There is no better way to describe this, it has been the most painless sales experience/ VW ownership experience to date.
Roger was brilliant and everything was delivered on time and exactly as arranged.Annette in finance was also really good and did not waste our time.
Both staffs were extremely friendly and accommodated all our questions etc.
Please, could you let them know that my wife and I are very appreciative and grateful for their refreshing service.
I would not hesitate to recommend your dealership and Roger to any of my colleagues.
Goolam Varachia - 11 May 2015
Good Day Cheryl,
Your team's philosophy of good service permeates every facet of this dealership.
Just a small thank you.
I would like to thank Jason Craze and his amazing team at Hatfield VW Bryanston for assisting me in purchasing my first VW.
For a first time car buyer I was apprehensive about the long procedures and paperwork. However from the moment I came to dealership for an application, Jason put my mind at ease and managed to surpass all my expectations. In less than two weeks and with several public holidays Jason traded in my vehicle, managed to get me a great deal with a manageable installment and my colour of choice, sunset red.
Thank you once again, Jason. Your passion and commitment to sevice is a rare commodity in this industry.
Kaveshnee John - 10 May 2015
Hi there all,
I just received a call from Mr Viviers. He advised that he is 84 years old. On Friday afternoon at about 15h00, he and his wife were at the Checkers at Silver Lakes. As they came out they noticed 2 Technicians wearing Hatfield branded work uniforms.
They advised him that one of the tyres on his car was. They then promptly changed the tyre for him. When Mr Viviers tried to pay them for the service one of the technicians replied: “Neemeneer! Dit kom van die hart.” He said that he has NEVER in his life experienced such true delight. His wife then burst into tears. He just wanted to let us know what happened to him and express his absolute gratitude
THANK YOU BOYS – you are true Hatfield Ambassadors. You make us proud
Mr Viviers - 28 April 2015
Good day Christiaan,
I trust this email finds you well. I would just like to bring to your attention that your team at the Braamfontein VW is spectacular. I would also like to make mention of service officer Clyde who is outstanding with regards to alerting me of parts/servicing needed, warrantee/maintenance plan payments as well as keeping me updated with the status of my car.
In two weeks, there were brakes that needed to be done and battery that needed replacing –on both occasions, I was not late for work as the driver dropped me off promtly, I enjoyed coffee and muffins while i waited and my car looked like it just rolled off the showroom floor.
Thank you to you, Clyde and the rest of your team. Best service at a VW dealership I have ever experienced-the other franchises in the Woodmeade and Rivonia (not to be specific!) areas need to learn a thing or two from you guys!
Vishal Ramphal - 24 February 2015
I want to recommend and applaud the service i received recently when i brought my car in for service at Braamfontein VW. I had an emergency and my car was not scheduled for service, but when i came in the following went the extra mile to not only accommodate me but offer me a service beyond expectation. Poppy at reception and Johan the mechanic are an asset to your organisation. Once again thank you Poppy and Johan for going the extra mile for me. Bacause of youi will always bring my car for service at Braamfontein VW.
Richard - 7 April 2015
I would like to compliment you and the staff at Hatfield VW for the professional manner in which you assisted me with my daughters Golf 5.
From the moment I first called until the repair was complete I was updated regularly by Krean.
I appreciate that Krean opened up the dealership gates on Easter Sunday that I could safely leave the vehicle until you re-opened on Tuesday.
Krean has offered to fetch my daughter to get her car back to her on Saturday, which is beyond the call of duty.
Once again many thanks.
Neil Berry - 8 April 2015
I hope you are well and you had a good weekend.
I would just like to compliment you on one of your staff members by the name of Fabian. Fabian has been servicing my car from day one and even though I received a more affordable quote recently from another service centre, I rather choose to take it to your dealership because of the service I always get from Fabian. I dropped a bottle of wine with Fabian this morning just to say thank you and I don’t often go out of my way to give thank you gifts but he really deserves it.
Fabian keeps me up to date with what my car needs and sincerely wants me to call him and let him know if I am happy with everything a week later and in the past has actually called me a month after my service to find out if my aircon is working fine.
THANK you FABIAN, I really do appreciate everything you do and you had better still be there next year for my MAJOR service
Vanessa - 13 April 2015
I just want to thank you for the excellent service we received from you throughout the entire process of buying Ryan's new car. I don't think there is a happier young man on earth today !
I appreciate your professionalism and would highly recommend you and Hatfield VW to any perspective buyers. One day, when it's "moms" turn I hope to have the pleasure of driving a new car off your showroom floor.
Justine - 25 March 2015
Yes, Ursula has been attending to me.
Audi Hatfield is miles ahead of the other Audi dealerships. Well done on your incredible service, I hope it shows in your bottom line as well.
Nicholas - 25 March 2015
I bought the new Up! from your branch through Apiwe.
Wanted to let you know that the service I received was outstanding. I told him I was interested in the Up! as a bigger car was not needed, and he went out of his with taking me on a test drive. Never did he try and talk me into a Polo, which was my previous car.
All through the process of advising what I wanted, getting the car, and also arranging a cash discount was done speedily and always with a smile.
Please will you pass on my sincere thanks for his excellent service and I will be recommending him should anyone I know wishes to purchase a new car.
All your staff is friendly and helpful.
Sonja Lodge - 24 March 2015
I was in your dealership today to have a Golf in for its first service, sadly was not able to meet you as you were in a meeting.
In a country devoid of customer service, it comes as a shock when you actually are greeted by first world customer centricity.
So I applaud you, for managing a business, to the highest level expected of a global brand.
I applaud your staff, for aligning themselves with managements vision of first world business practice, the likes of which are sorely lacking in the South African Corporate landscape.
Paul Stuart-Reckling - 12 March 2015
Good day Cheryl,
I would like to thank Dayalen Reddy as well as Hatfield VW for attending to the noise problem to my vehicle,VW Tiguan YCY754GP.
Although a bit of frustration crept in from time to time on my side, I appreciate the way my problem was handled by Dayalen who updated me on progress all the time, especially your technician Devin Coetzee whocarried out the repair.
Devin is an asset to the company and should be looked after. Once again, thank you.
John Muldoon - 19 March 2015
To Whom it may Concern.
I would like to send an email of gratitude today, I would like to thank both Toppaz & Karin for their help in purchasing my new Jetta at Hatfield VW in the first week of March 2015 .
I have only received outstanding service from Hatfield VW in the past, but this time round they have gone above and beyond. After applying for purchase of my vehicle they kept me updated on the status of my vehicle on a daily basis.
I received my vehicle long before the expected/promised date, and with every interaction with Hatfield VW they left me feeling that I am a one in a million customer.
I have always been and will be a returning customer of Hatfield VW for years to come.
Gustav Goosen - 18 March 2015
To the entire VW Hatfield Team!
What an incredible experience. Outstanding customer service from the moment you put foot in the door, on every occasion. And just listen to how those ladies answer the phone! WOW!
VW Hatfield, you have a formula very few have mastered. It's probably some of the best customer service I have EVER experienced across ALL industries, and I am a real stickler for good service.
A special callout to Warren who dealt with the delay to my repair so professionally, keeping me informed every step of the way.Absolutely BRILLIANT!
Thank you guys and girls.
John Comley - 24 December 2014
I wish all of the staff members in the service department could be like Morne, I have never been this happy with a technician before. He does more than he is supposed to, he assists me well and he is very thorough.
Mr Chamberlain - 28 November 2014
Louis was incredible and helpful. I got excellent service from him.
Mr Bosch - 28 November 2014
Baie dankievir die ongelooflikeervaring wat jy my gebiedhet met die koop van my kar.Dit was my heel eerstekar wat ekvir myself gekoophet en ekkonnieviriemandbetergevrahet om my daardeur te help nie. Ditkonniemaklikgeweeshet om al my sake in orde tekrynie, wantek was maar nog net ‘n student totnou, maarjyhetals so glad laatverloop en ekwaardeeropreg al die moetjie wat jygedoenhet om my te help.
Ek het nooit gedink date k ‘n karsoukoop toe ek die karrenetkomtoetsbestuurhet op daardieeerstedagnie,maarjoupuikdienshetdiebesluitvir my gemaak. Ek voelgerus date k ‘n kar by jougekoophet, want ekweet date k joukanvertrou.
Jy was ten alletyevriendelikenprofessioneel, jy hetmyongelooflikspesiaallaatvoel. Ek sal joudienste en die dienste vanVolkswagen Hatfield in algemeenaanalmalaanraai, want in myopinie is daarnie better klientedienserensandersbeskikbaarnie, Julle is waarlik die beste.
Ek waardeerretig al die ty den moetjie wat jy daaringesithet om my te help met my kar, dithet die ervaringvir my uiterspositiefenspesiaalgemaak.
Ek sienuitdaarna om nigbaie met julkontakte he in dietoekems, ekweet ek sal my kar net najul toe bring.
Marne Botha - 27 November 2014
I would just like to write a letter to thank Frans for the wonderful service I received from him yesterday and today.I know people always complain when service is bad and I like to give honour where I feel honour is due.
I bought my VW Tiguan in for the service and as a previous bmw driver that had exceptional service at the bmw service department I would just like to say that thanks to Frans Ganswyk i am very impressed with the wonderful, professional, efficient service that i got from VW Hatfield thanksto Frans.
Frans was very friendly and very clued up and professional.I wanted to avoid the traffic I brought my car in to VW yesterday, Frans called me this morning and kept me up to date and my car was ready for me when I arrived at VW at 2pm.(which i was very impressed by as I got to avoid the traffic)
I appreciate this and I would like to make you all aware that I am very impressed with my wonderful experience at VW and I would like to personally thank Frans for making my car service a smooth and easy process.
Have a blessed week.
Sarah Mushet - 25 November 2014
Thank you so much for your assistance. I appreciate your help and assistance. If VW amarok quality was as good as your customer after sale service it would have been a remarkable vehicle.
Thank you so much againDayne,and especially thank you that you looked after Cisca to insure that she has transport. Due to your service quality she believe in vw because your service and looking after your clients is not seen every day. She want to buy a NEW 2015 amarok with facelift just because of your service! Let’s see how this amarok lasts now before I support her. I have a land cruiser here in the DRC I drive with.
Thank you again Dayne…
Mitch - 20 November 2014
Thank you again for not giving up on this deal.it seemed so impossible and you gave in your best, I almost gave up on my sweet baby. Thank you again, I must say… I’m impressed by the service you render. I’ve noticed that you are really passionate and enthusiastic about your job. No wonder Hatfield VW is rated no1.
Once again, thank you.
ADV.M MASHELE - 19 November 2014
My husband and myself are always impressed with the excellent service Liam gives, he always walks the extra for us
Mrs Essop - 19 November 2014
I recently had the pleasure of purchasing the most awesome Audi A3 from your dealership.The service I received from Nicholas was exceptional at all times and he ensured that buying the car such a pleasure.He was accommodating at all times, went out of his way to assist me and even put up with my colour changes on an hourly basis.More importantly, his knowledge of the vehicle was excellent and he was so patient when imparting all the information.I have already recommended him as the only Audi Salesman to so many of my friends.
Well done to you as I always say - “Excellence comes from the Top!”.
Debra Batzofin - 20 November 2014
Hiermee wilekMev. B Du Plessis net graagterugvoering gee rakende my Polo Vivo.
Dit blyk die probleem met die “central locking system” isnoutenvolleuitgesorteer. Ek wil net vir Hannes en die bestuurbedankvirjulleuitmuntendewerk. Dit was welkopserein die begin om gereeldterugtegaan maar jullehet die probleemuitgesorteer.
Nogmaals dankie ookvirdie Huurvoertuig wat jullevironsgegeehetvir 2 dae om die probleemuittesorteeren my voertuig in ‘n 100% werkendetoestandterugtegee.
Dit word raakgesien en opregwaardeer.
Eskaleer asseblief die epos na top bestuur en geeterugvoeringaanskrywer.
Mev. B Du Plessis - 07 November 2014
Good morning Cheryl,
Last week I walked in to your dealership and received the best service ever and I have been to more than ten other dealerships in Gauteng .I want this Sales Executive to get recognition and simply the rest of the sales people in master cars. Francis Besterfield went beyond her job description and helped me and answered all questions and was in contact will me with developments on my deal .I will continue using Hatfield Vw and express this to anyone I may come in to contact with. This is someone who is professional and will go the extra mile to help a client. Was really a wow experience for me and thus why you are rated Number One in service is cause of one of your team members Francis Besterfield is an asset to vw Hatfield.
Riaan Lubbe - 31 October 2014
Good day Nic,
It is with great pleasure to inform you that we are so impressed with the high standard and quality of workmanship and professionalism presented by Paul Vermaak.
We decided to take our Cross Poloto Hatfield Volkswagen where we were introduced to Paul, from day one he went out of his way to identify and assess the problems on the car and without any delayor waste of time he found the problem (which 2 other McCarthy Volkswagen dealers) failed to do. He arrange with the insurance company to repair/replace damage parts and we as the clients was continuously updated and informed of what the next step will be. We have the car now for +- 3 months (4000km) after it was at Hatfield Volkswagen without any problems and the car’s fuel consumption is at its lowest ever and my wife is finally happy.
NB!! It must be noted why it is so important to write this mail; in the current economic times that we are living it is hard to find good service and service advice therefore in my view Paul is a special employee and person that is a hard worker, passionate, dedicated in what he’s doing and a good ambassador for the Volkswagen Brand Name,therefore I feel he should be nominated for employee of the month.
We want to thank Hatfield Volkswagen its management and staff and especially Paul for good service and we will definitely make use of your dealership in the future.
P.s. Please be so kind and share this mail with Paul Vermaak.
Hardus Viljoen - 28 October 2014
Baie dankievir die ongelooflikeervaring wat jy my gebiedhet met die koop van my kar.Dit was my heel eerstekar wat ekvir myself gekoophet en ekkonnieviriemandbetergevrahetom my daardeur te help nie. Ditkonniemaklikgeweeshet om al my sake in orde tekrynie, wantek was maar nog net ‘n student totnou, maarjyhetals so glad laatverloop en ekwaardeeropreg al die moetjiewatjygedoenhetom my te help.
Ek het nooit gedink date k ‘n karsoukoop toe ek die karrenetkomtoetsbestuurhet op daardieeerste dag nie,maar joupuikdienshetdiebesluitvir my gemaak. Ek voelgerus date k ‘n kar by jougekoophet, want ekweet date k joukanvertrou.
Jy was ten alletyevriendelikenprofessioneel, jyhetmyongelooflikspesiaallaatvoel. Ek sal joudienste en die dienste vanVolkswagen Hatfield in algemeenaanalmalaanraai, want in my opinie is daarnie better klientedienserensandersbeskikbaarnie, Julle is waarlik die beste.
Ek waardeerretig al die ty den moetjie wat jy daaringesithet om my te help met my kar, dithet die ervaringvir my uiters positiefenspesiaalgemaak.
Ek sienuitdaarna om nigbaie met julkontakte he in dietoekems, ekweeteksal my kar net najul toe bring.
The technician Le Clus Mostert. The level of service and professionalism still went through the roof! Thank you for your help and service! Being a VW Hatfield customer for the past 2 years was great.... but you made me a customer for life after my last visit! A word of advice... hold on to these 2 fine gentleman, they know what going the extra mile means!!! THANK YOU!!
Louis Leonard - 27 November 2014